Assessment & Analysis
We begin by assessing the client's current receivables situation and analysing the existing processes, systems, and outstanding receivables.
Analysis & Segmentation
We gather and organise receivables data, including customer information, outstanding balances, new flows and payment histories. The next step is to analyse each portfolio with business insight to identify its performance dynamics and segment receivables based on similar behavioural characteristics for equal treatment.
Strategy Development
We develop customised receivables management strategies tailored to clients' potential and goals. Determine the most effective approaches for receivables recovery and customer communication.
Panel Setup & Management
We offer an established and extended panel featuring Debt Notification Agencies and Legal Offices, with an overall capacity of over 600 agents. This scalable network can expand per project needs, ensuring adaptable and efficient receivables management.
Client-Centric Practice
We use a client-friendly approach, explaining payment options and consequences compliantly. During negotiations, we work closely with debtors to create personalised, mutually beneficial payment plans or settlements. These agreements are meticulously documented and legally binding, fostering trust and resulting in a low complaints rate.
Payment Processing
Facilitate and process payments through secure and convenient payment channels. Monitor and record all payments accurately.
Litigation Process
In non-compliance or disputes, a case-by-case assessment is used to initiate legal action as a last resort to recover receivables. Coordinate with legal partners and maintain compliance with relevant laws and regulations.
Continuous Improvement
Continuously evaluate and refine the receivables management strategy to optimise results, with AI being an integral part of the process. Implement best practices and adapt to changing market and sectoral conditions.
Compliance
Maintain detailed records of all communications and transactions for compliance and audit purposes. Ensure full compliance with regulatory and legal framework.
Reporting & Monitoring
Design and provide portfolio specific reporting framework to clients, detailing the progress of receivables management efforts. Monitor the effectiveness of the strategy and make adjustments as necessary.